Store Policy & Terms

Welcome

Thank you for shopping at the PlayStation Exclusive store at Borivali West, Mumbai — operated by BlueVault (a unit of Pastime Entertainment). We are committed to providing an excellent shopping experience. This Store Policy sets out the terms that apply when you shop with us in person, place a reservation, or transact at our retail counter.

For online and WhatsApp orders shipped to your address, please also see our Refund & Cancellation Policy and Privacy Policy.

1. Pricing

• All prices are inclusive of applicable taxes unless stated otherwise.
• Prices, offers, and promotions are subject to change without prior notice.
• Promotional offers cannot be combined unless specifically mentioned.

2. Payments

We accept the following payment methods at our store:

• UPI
• Credit & Debit Cards
• Net Banking
• Cash

3. Returns & Exchange

Note — this section applies to purchases made at our physical retail store. For online and WhatsApp orders shipped to your address, please refer to our separate Refund and Cancellation Policy at https://bluevault.in/refund-policy.

• Products once sold are eligible for exchange only at the store. Exchanges may be made for another product of the same value or a higher value. If the selected product is of a higher value, the customer will be required to pay the applicable price difference.
• Products being exchanged must be returned in their original condition, with all original packaging, accessories, manuals, and the original purchase invoice. Products with broken or tampered seals will not be eligible for exchange.
• Exchanges are subject to inspection and approval by the store. The store reserves the right to decline an exchange if the product is found to be damaged, altered, incomplete, or not in a resalable condition.
• Opened software, digital vouchers, gift cards, PlayStation Store wallet top-ups, downloadable content (DLC), subscriptions, and digital activation codes are non-refundable and cannot be exchanged.

4. Warranty

Detailed warranty terms by product category are available at https://bluevault.in/warranty.

• Warranty is provided as per the manufacturer's terms and conditions.
• Warranty claims may be made at any authorized service centre by presenting the original purchase invoice.
• Physical damage, liquid damage, misuse, unauthorized repairs, or modifications are not covered under warranty.
• Customers are advised to retain the original purchase invoice for all warranty claims.

5. Pre-Orders

• Pre-orders may require full or partial advance payment.
• Release dates are determined by the publisher or manufacturer and may change without prior notice.
• Pre-order deposits are non-refundable unless the order is cancelled by the manufacturer or publisher.

6. Reservations & Special Orders

• Special orders require an advance payment.
• Cancellation charges may apply once an order has been placed with the supplier.

7. Trade-In & Buyback

Where trade-in or buyback is offered by the store:

• Trade-in values are determined after inspection.
• Products must be in working condition and legally owned by the customer.
• Original accessories may be required.

8. Gift Cards & Digital Products

• Gift cards, wallet top-ups, subscriptions, and digital download codes are non-refundable and cannot be exchanged once issued.

9. Customer Conduct

To ensure a pleasant shopping experience for everyone:

• Please treat our staff and fellow customers with courtesy and respect.
• Any abusive, threatening, or inappropriate behaviour may result in refusal of service.
• Parents and guardians are responsible for supervising children while they are in the store.

10. Privacy

Customer information is collected only for billing, warranty registration, and after-sales support. Personal information will be handled in accordance with applicable laws and will not be shared except where required for service or legal compliance. For our full data-handling terms, please see the Privacy Policy at https://bluevault.in/privacy.

11. Limitation of Liability

The store shall not be responsible for:

• Loss of saved game data.
• Damage caused by improper installation or misuse.
• Compatibility issues with third-party accessories or modifications.

12. Order Collection

• Customers may be required to present the original purchase invoice or valid proof of purchase when collecting reserved products.
• Orders not collected within the communicated holding period may be released for sale unless otherwise agreed.

13. Policy Updates

The PlayStation Exclusive store (operated by BlueVault) reserves the right to amend or update these policies at any time without prior notice. The current version is always available at https://bluevault.in/terms.